.Req ID:421922We create smart innovations to meet the mobility challenges of today and tomorrow. We design and manufacture a complete range of transportation systems, from high-speed trains to electric buses and driverless trains, as well as infrastructure, signalling and digital mobility solutions. Joining us means joining a truly global community of more than **75 000 **people dedicated to solving real-world mobility challenges and achieving international projects with sustainable local impact.**Job Title**:Troubleshooter Product Introduction / Maintenance**Purpose of the job**:Troubleshooting of Alstom products at customer site in order to ensure their availability.Provide technical expertise to other maintenance teams, subcontractors, warranty support team, project team members and less experienced personnel.**Organization structure**:Services Site, Country, Cluster, Region or PlatformProduct Introduction (PI) and Maintenance teams are both part of Services group, providing support to our customers during railways operations.**Reports directly to**:PI Supervisor or Maintenance Field Engineer**Other reporting to**:Troubleshooting Manager or Team Leader, or Maintenance Supervisor**Network and links**:Internal:- Customer Site Services team (PI, Maintenance)- PI Support team- RAMS team- Project Engineering team (site and back-office)- Installation and Test & Commissioning team (if applicable)- Internal Supplier representatives (Components/PU)- Global System representatives (if applicable)External:- Customer site team- External Supplier representative**Job location**:The position is based at one of the sites in Yucatán peninsula where the rolling stock stops after revenue service : workshops, parking yards, stations.Occasionally it can be required to accompany a driver during a test run or during revenue service, or to make an intervention anywhere on the Tren Maya line.**Job hours**:Troubleshooting activities are typically managed by rotation on different shifts:Most of corrective job on trains is undertaken during night shift, and technical assistance coverage is set up according to revenue service hours