Req ID:447343
At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.
**Purpose of the job**:
Troubleshooting of Alstom products at customer site in order to ensure their availability.
Provide technical expertise to other maintenance teams, subcontractors, warranty support team, project team members and less experienced personnel.
**Organization structure (job belongs to..)**:
Services Site, Country, Cluster, Region or Platform
Product Introduction (PI) and Maintenance teams are both part of Services group, providing support to our customers during railways operations.
**Reports directly to**:
PI Supervisor or Maintenance Field Engineer
**Other reporting to**:
Troubleshooting Manager or Team Leader, or Maintenance Supervisor
**Network and links**:
Internal:
- Customer Site Services team (PI, Maintenance)
- PI Support team
- RAMS team
- Project Engineering team (site and back-office)
- Installation and Test & Commissioning team (if applicable)
- Internal Supplier representatives (Components/PU)
- Global System representatives (if applicable)
External:
- Customer site team
- External Supplier representative
**Job location**:
The position is based at one of the sites in Yucatán peninsula where the rolling stock stops after revenue service : workshops, parking yards, stations.
Occasionally it can be required to accompany a driver during a test run or during revenue service, or to make an intervention anywhere on the Tren Maya line.
**Job hours**:
Troubleshooting activities are typically managed by rotation on different shifts:
most of corrective job on trains is undertaken during night shift, and technical assistance coverage is set up according to revenue service hours.
Main responsibilities
Key accountabilities:
Carry out Maintenance activities of the Rolling Stock:
- Mainly corrective : Troubleshooting as well as Pre-warranty & Commissioning (and Validation & Certification if applicable), including investigation and repair
- Occasionally preventive, including fleet check activities
- Includes interventions in maintenance workshops and parking yards (most of time) + occasionally in stations and anywhere on Tren Maya line
Reports & register any deviation (failure/event) in Failure Management data base including configuration data
Support operation doing Data Analysis, using especially HealthHub® (HealthHub is the Alstom platform for collecting, processing and analyzing data produced by the maintained assets, for handling and continuously optimizing operation and maintenance)
Opening of failure notifications and management of corrective Service Orders in the Maintenance Management System. "
Execute test & troubleshooting procedures to evaluate system performance and performs failure analysis on parts to be returned for repair
Support Implementation Field Modifications (FM operator), if required
Support specific technical investigations by Engineering or internal/external Suppliers
Recommends preventative and corrective actions
Instructs and directs operators in field modification and repairs if needed
Advises PI management regarding customer satisfaction, product performance, and suggestions for product enhancements
Ensure good information flow about interventions & operations within Troubleshooting to support shift transition, if needed
Lead Troubleshooter team, if needed
Conducts peer reviews of PI activities and provide technical leadership if requested
Contribute to Return of Experience
Performance measurement:
Achievement of contractual availability (milestone) targets
Characterization of K1S/K2/K3 issues on time
Completeness and Quality of failure/event diagnosis/data recorded in Maintenance Management System data base
Availability of configuration update data
Audit results (internal and external)
Customer satisfaction of technical expertise
Compliance with EHS rules and work-related processes
**Educational requirements**:
Mandatory:
- Certified Technician or Undergraduate in technical area (mechanical or electrical/electronics)
- Minimum IT knowledge
- Internal EHS training
Desirable:
- Graduate in technical area (mechanical or electrical/electronics)
- English: fluent reading & writing, able to follow a technical conversation
**Experience**:
**Mandatory**:
- Technical troubleshooting/investigation/testing experience (mechanical or electrical / electronic)
- Field Experience
- EHS knowledge and exposure
- Railways Product knowledge
**Desirable**:
- Railway Safety/Product liability
- Engineering knowledge
- Customer contact
- Self-government
**Languages.**
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