Become part of our famous TUI Destination Team as one of our Team Leaders and use every day as an opportunity to make our guests smile and 'live happy'.
ABOUT THE JOB
You will lead, engage, develop, retain, and drive sales, service, and welfare performance for a small international team. You will invest a lot of time in new colleagues - building confidence and equipping them to succeed whilst monitoring and driving performance of any more experienced team members. You will train and equip your team to pro-actively inform and communicate with guests in a digital way. Focusing on response times, tone of voice and quality of communication. You will be overseeing the support of our international guests in more complex, sensitive, or emergency situations that need that extra special attention. You will be regularly on the frontline leading by example - be it coaching, closing sales, or resolving escalating problems on the spot. This includes being an advocate of our evolving digital sales & service tools. In addition to this there may be situations where you will need to liase with local authorities, embassies, and local hospitals. You will be constantly aware of team performance vs. target and be happy to support and performance manage those under target if required. Finally - you will support your wider destination in general including the back-office team and may also support the airport operation as and when required.
ABOUT YOU
- A consistently happy colleague and great team player.
- A true people person - confident to drive high performance and manage both the good and the bad. Whatever the challenge is - you will always keep people engagement at the heart of everything you do.
- Emotionally intelligent and able to deal with potentially sensitive and distressing situations.
- Comfortable to analyse data to develop sales, service and welfare action plans to exceed set targets and expectations.
- Willing to quickly get to grips with the demands of the job, the technology needed to do it and the ability to remain calm in a high-profile welfare situation and / or crisis.
- You are fully conversational in English, be a driver. Extra languages will be helpful.
ABOUT OUR OFFER
- Your salary, commission scheme, company iPad & uniform are covered by us.
- Where required - background check processing costs are covered.
- Free access to our TUI Learning Hub, TUI Skills Academy & Language Lessons.
- Complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub.
- Get involved with charity and sustainability initiatives like the TUI Care Foundation.
We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA.
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