Turn is a venture-backed, experienced team of entrepreneurs that are focused on driving unprecedented value to high-volume employers. As an award-winning background check platform with an API-first approach, Turn specializes in providing robust support to talent platforms, staffing agencies, and employers across more than 30 different industries throughout the U.S. and Canada.About You:The ideal Customer Success Managerposition at Turn is a passionate, self-motivated, and collaborative individual that will develop a deep understanding of our partners' businesses and objectives, generate innovative ideas, solutions, and opportunities for them. This person is a great communicator and adept at building and maintaining healthy relationships with customers/partners that are based on transparency and trust. Finally he or she also has experience in customer service and account management. Preferred experience in consumer data, background checks, or related industries. The ideal candidate will have previous experience working with US-based companies.What You'll Do:Assist with all Account Management duties.Maintain open communication with all our current partners, and decide where we should invest/allocate our resources.Work to establish cross-functional alignment to address customer questions in a timely fashion.Be the liaison between our teams and external partners, internal leadership, product, legal, sales operations, and other teams.What You'll Need:Great communication and leadership skillsAbility to multitaskAbility to develop healthy customer relationshipsGreat at evaluating and analyzing customer needsAdept at building trust and transparency with customersExperience onboarding new clientsActing as a Customer Advocate and knowing when to escalate customer issuesExpand scope of partnerships with new products and servicesCreates great relationships that promote customer loyaltyPerks & Compensation:Competitive SalaryMajor medical insuranceRemote work with occasional onsite team meetingsWorking hours aligned with Central Time Zone (CST)Turn is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.#J-18808-Ljbffr