Uat Coordinator

Job Summary:Key Responsibilities:- Providing regular updates to manager(s) and stakeholders on project status, issues, concerns, and successes- Identifying and resolving customer issues, seeking direction when needed- Responsible for identifying, routing, and/or managing customer inquiries to the appropriate area within the company- Coordinating communications across internal, management, agency, and technology teams- Facilitating necessary user-acceptance testing and/or post-launch remediation- Analyzing metrics to understand opportunity areas and improvementsSupervisory Responsibilities:This job does not have supervisory dutiesPreferred Qualifications:Education and Experience- Bachelor's Degree or equivalent- 2 or more years of related experienceCertificates, Licenses, Registrations- NoneFunctional Skills- Customer service mindset, strong attention to detail, and a keen sense of urgency- Effective problem-solving, quantitative analysis- Proficiency in MS Office- Insurance or Banking industry experienceNational General prides itself on offering our employees a robust Total Rewards package which includes base salary. The base range offered for the role is: $xx - $xx and may vary based on internal equity, and job-related skills, knowledge and experience; among other factors. Other financial components may be added as part of the competitive compensation package, in addition to a full range of benefits, dependent on the level and position offered.Integon, a Great Place to Work, provides innovative technology and customer support services to major personal lines insurance providers, including Fortune 100 companies rated A+ (Superior), by A.M. Best, for financial strength.