**Responsibilities**:
- Manages work flow or process change and redesign; forms a strong basic understanding of the specific product or process associated with a project under management.
- Maintains project support from concept to post implementation.
- Handles questions, assesses issue root cause, and develops/implements process enhancements post implementation.
- Participates in the identification, assessment, and resolution of issues impacting a project including but not limited to root cause analysis as well as development and orchestration of remediation plans through to resolution.
- Develops detailed project plans and maintains project schedules; prioritizes tasks and acquires required resources as necessary.
- Coordinates projects, which may require constructing and communicating a business case that typically involves a significant change to an existing system and/or process.
- Utilizes interview techniques, system knowledge and Customer input to develop requirements and project plans for all operational needs on moderately complex projects.
- Ensures a successful implementation by working with developers, testers and customers and providing direction in resolving problems or issues.
- Coordinates all operational readiness needs: Process Changes, Capacity, Training and Communications.
- Provides regular updates on the progress of project/program implementation to project team, customers, developers and senior managers on project team.
- Becomes the Subject Matter Expert for each project/program and supports all questions, issues resolution or Process enhancement post implementation.
- Delivers formal and informal presentations to a variety of audiences.
**Qualifications**:
- 2-5 years of relevant experience
- An understanding of key Systems Development Lifecycle as well as LEAN concepts and techniques.
- Knowledge of and experience in Internet, E-Services, Technical Support, Mobile or alternate servicing channels.
- Must have a moderate degree of expertise in the development of requirements and project plans
**Education**:
- Bachelor's/University degree or equivalent experience
- Bussines AML y KYC así como contra parte globales dando seguimiento en foros tanto locales, como globales.
Ejecución y seguimiento a los planes UAT de los diferentes Releases de sistemas, reportando los defectos encontrados, dando seguimiento hasta su solución y proporcionando sign off cuando funcione de acuerdo a las mejoras.
Conocimiento en Pruebas UAT
Conocimiento de herramienta CitiKYC
Conocimiento de los sistemas locales del banco (Admwin, On demand, Citiscreening, etc.)
Conocimiento de políticas globales y locales
Capacidad de análisis y resolución de problemas
Análisis y evaluación de proyectos
Inglés: A2 o superior (se realizará entrevista en inglés)
Certificaciones reconocidas en la industria, cursos de educación continua o posgrados aportaran valor adicional.
- **Job Family Group**:
Project and Program Management
- **Job Family**:
Project Management
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.
View the **EEO Policy Statement**.
View the **Pay Transparency Posting
