Union Supply - Customer Service Representative

About the Customer Service Representative PositionWe're on the lookout for a Customer Service (Call Center) Representative to be the primary link between our company and our current and potential customers.We're looking for someone who can tackle customer issues, complaints, and inquiries head-on – all while keeping customer satisfaction at the forefront of their decision-making and communication.Qualifications:Availability of shifts and transfer to officeExperience in customer service, preferably oriented to call centerAbility to work under pressure and perform multiple tasks simultaneouslyComputer managementProfessional English (mainly conversation)Complete availability for interviewsTeamwork skillsProblem-solving skills and tolerance to frustrationHigh School or Bachelor's DegreeResponsibilities:Serve as the first point of contact between the customer and the companyEnter the data provided by the customer in the database in a timely and effective mannerMaintain a professional and polite tone when communicating with the customerEffectively manage customer complaints and problems until resolution, as neededCompetently and effectively manage the system for registering orders simultaneously with the phone call and data captureMaintain the confidentiality of informationFollow company policies and procedures to ensure that the customer receives the highest level of satisfactionFollow up orders when required by the customer#J-18808-Ljbffr