.To ensure operational excellence in the way we solution, provision, instrument, manage and continuously improve Citi's Technology Infrastructure services. Providing support to platform/ sector-specific business teams by ensuring that the systems and production environment is optimized in accordance with the organizations standards while meeting business and country specific requirements as appropriate**Key Responsibilites****Infrastructure Operations**- To be accountable for vetting the correctness of the build architecture solution of new projects- To be accountable for technical requirements of projects lies by liaising with the sector/platform teams- To establish risk identification & mitigation planning of end to end technology solutions- To help identify risk resolutions and improvement opportunities and track them to closure through Service Improvement Plans- To promote adoption of technical / architecture standards to ensure consistency and efficiency across the organization- To ensure server availability by monitoring servers and highlighting any issues and recommending remedial actions- To understand risk exposure / situations and recommend remedial actions for issues dues to EOVS/EOL, access restrictions etc.- To drive efficiency across regions while adhering to region's (country's) data privacy laws, legal frameworks, regional practices etc.- To be accountable for root cause analysis for complex incidents- To work in tandem with other sector/Platform Managers to do RCA (Risk control assessments) & decide the resolution- To review infrastructure for Single Points of Failure (SPOF's) and escalate to correct teams- To look for capacity related incidents and bring focus to senior management- To prevent recurrence of issues by analyzing tickets, understand patterns and recommend remedial actions based on global impact of the problem- To identify processes/procedures that are not congruent with industry standards & suggest improvements.**Typical Experience Levels**- 2-3+ years' experience supporting Red Hat LINUX 6 + 7- Expert infrastructure knowledge with at least 3 years' experience in large mission-critical environments- Must be able to structure, plan and execute strategic initiatives with the right project discipline- Ability to work effectively with virtual and remote teams- Excellent troubleshooting and problem management skills in a high pressure environment..- Commitment to quality, attention to detail, and continuous improvement.- Ability to organize and manage many varying priorities.**Education**- Bachelor degree or other equivalent qualifications- **Job Family Group**:Technology- **Job Family**:Infrastructure- **Time Type**:Full time- Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran