Urgent Customer Support Representative

**As a Customer Support Representative, you will...**- Manage and maintain a test lab of devices running services to be used for reproducing customer issues.- Ensure that all log-in and passwords (both internal & external) are kept confidential.- Document all information on customer interaction according to standard operating procedures.**Requirements**:- Must be willing to complete assessments that include a typing test of 25+ wpm.- Great communication skills, written and orally.- Demonstrate strong abilities to work independently and as a remote team player.- Must be adaptable and flexible, demonstrating abilities to work with process and information changes.- Must be at least 18 years of age.- Must have at least a High school diploma or GED.**The company will provide**:- All Hardware needed to be successful: computer, headset, keyboard, mouse, etc.- Full Medical, Dental, Vision, and Life Insurance for you and your dependents above and beyond what is provided by the state- Paid Birthday Leave- Paid Time OFF starting 2nd month of employment- Food vouchers of 220 MXN weekly**Other Benefits**:- MXN 3800 pesos weekly pay- MXN 220 pesos weekly transportation bonus- Lunch for the first 3 days of training (equals MXN 240 pesos)- MXN 1300 pesos monthly production bonus- 17 paid days off per year, regular is 7 days per year- Medical Insurance (free consultation and all costs derived for free in private Dr. Hospital de la Mujer y el niño, very prestigious there)- Next Gen (kids tuition) MXN 500 pesos per month for kid studying up to 2 kids- School Tuition Program MXN 1500 monthly for school tuition payment for employee- Savings Fund (15% interest)- MXN 240 pesos weekly for onsite lunch (pantry)Pay: $3,800.00 - $4,020.00 per week**Language**:- English (preferred)