Us Customer Engagement Onboarding Specialist (2 Positions)

Job Description Summary
Novartis is seeking highly motivated individuals to join our team as US Customer Engagement Onboarding Specialists. This is an exceptional opportunity to become part of a world-class organization that is dedicated to improving the lives of patients around the globe. As an integral member of our team, you will play a crucial role in ensuring the flawless onboarding of our valued customers, driving successful engagement and building lasting relationships.

This role will partner closely with the US Associate Director of Onboarding to evaluate and improve the onboarding process based on feedback and performance metrics, helping to drive organizational effectiveness and employee retention.Job Description Responsibilities: Collaborate with cross-functional teams to determine customer onboarding requirements
Develop and implement a comprehensive onboarding program for new customers
Conduct thorough needs assessments to determine customer goals and objectives
Deliver tailored onboarding sessions to customers, ensuring their understanding of our products and services
Provide ongoing support and guidance to customers throughout the onboarding process
Actively discover ways to improve the onboarding experience and offer suggestions for enhancement.
Monitor and provide updates on important measures to evaluate the effectiveness of the onboarding program.
Requirements:
At least 2+ years in pharmaceutical, biotech, healthcare industry
Proven experience in customer onboarding or a related field
Exceptional communication and interpersonal skills
Ambitious and self-motivated, with a strong desire to succeed
Ability to thrive in a fast-paced, dynamic environment
Strong organizational and multitasking abilities, project management
Ability to collaborate effectively with cross-functional teams
Flawless attention to detail and the ability to deliver exceptional customer service
20% travel may be required based on business needs
This is a unique opportunity to join a leading pharmaceutical company and make a significant impact on the success of our customer engagement initiatives. At Novartis, we are committed to fostering a diverse and inclusive workforce that represents the patients and communities we serve. We are an equal opportunity employer and strive to provide reasonable accommodations/adjustments to individuals with disabilities throughout the recruitment process. If you require any accommodations/adjustments, please let us know and we will be happy to assist you.
Skills Desired
Brainstorming, Communication Skills, Corporate Communication, Customer Satisfaction, E-Learning, Financial Analysis, Instructional Design, Multitasking Skills, Retail Operations, Sales, Sales Management, Sales Operations, Sales Trainings, Selling Skills
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