.By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge. Job Description OBJECTIVES/PURPOSEAs the Global Platform Manager for Loyalty CRM Technology working in the CRM Platforms team, you will own and manage the design, development, enablement, and support of Takeda's Loyalty CRM Technology. In this role, you will drive Takeda's Data and Digital mission through the development and adoption of CRM capabilities that align to business needs, best practices as well as enterprise architecture principles.Drive innovation and continuous improvement of Loyalty CRM, Health Cloud, Service cloud and Veeva VAULT capabilities in the form of standing up new CRM platform, tools, or system integrations according to business demand, prioritized use cases as well as enhancing the existing technology stack.Enable stakeholders (both within and outside of Takeda) to consume Takeda's Global CRM capabilities.Oversee day-to-day operation of Loyalty CRM, Health cloud and Clinical CRM including platforms and services, to ensure all components work reliably and securely.Socialize changes to existing and new capabilities, tools, components, and consumption models to stakeholders (both within and outside of Takeda) to drive Loyalty CRM adoption and stakeholder satisfaction.Prioritize a global backlog to Loyalty CRM product enhancements, One Patient Access system (Health cloud), Clinical CRM and operational needs and manage a DevOps Platform POD within our delivery center to deliver on the prioritized backlog. ACCOUNTABILITIESPartner with global and regional stakeholders to understand business strategy and design solutions aligned to business needs.Develop and own the Loyalty CRM, Health cloud and Clinical CRM (VAULT) platforms capability roadmap driven by business demand and strategic imperatives.Own and deliver roadmap initiatives in partnership with internal and external stakeholders through agile delivery teams.Drive alignment of proposed solutions according to enterprise standards as well as alignment with Takeda architectural, security, privacy, and quality standards.Lead business case development process by designing and documenting proposed solutions in alignment with business demand.Provide technical and functional support for Loyalty CRM, OPA (Health cloud) and Clinical CRM capabilities.Partner with DD&T and business stakeholders to enable the consumption of Loyalty CRM, Health cloud and Clinical CRM capabilities.Develop scalable services and platform operational/governance processes to ensure smooth day-to-day operations in partnership with IT, business, and other key stakeholders