.US Payroll Customer SupportDescription:Responsible for ensuring timely and accurate delivery and accounting of salaries, wages, commissions, and incentive payments.Responsibilities:Performs an entire moderately-complex payroll calculation and/or certain parts of the general payroll process (general processing, terminations, time & LOA management, data management, etc.) for a complex country or set of countries, exercising a good understanding of the payroll framework, systems and government regulations impacting payroll calculation to determine the best method for achieving operational objectives.Contributes to projects that impact payroll and/or time solutions at the country level in coordination with key stakeholders such as HR, Controllership & IT teams, and may lead projects of low to moderate complexity.Consults with payroll leaders to identify opportunities for process improvement and policy development (within and out of payroll), engaging in the design and implementation.Develops healthy business relationships with internal stakeholders and external vendors, driving issue resolution to achieve desired results.Resolves complex payroll or time & absence support cases and effectively manages and follows up on escalations; may handle day-to-day employee & business partner queries.Maintain employee and company records related to payroll and time processes.Share knowledge in a natural way with other team members and contribute to a knowledge management culture by maintaining clear process documentation.Develops a deeper understanding of HP's payroll and Time processes and working knowledge of the business.Knowledge and Skills:Good Business Application skills (e.G., Microsoft Excel).Good written and verbal communication skills; mastery in English and local language.Appetence for digital transformation and ready to develop new digital skills to help automate processes.Good work organization and ability to work with deadlines.Impact and Scope:Directly impacts timeliness and accuracy of payroll for the country supported.Supports payroll operation management and project team.Advises various internal partners and employees on the needs and requirements of target markets.Complexity:Low to moderate: Some senior management interface; frequent cross-functional/cross-organizational interaction on the execution of tactics.Applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives. Works on problems of diverse complexity and scope. May act as a team or project leader providing direction to team activities and facilitating information validation and team decision-making process. Exercises independent judgment within generally defined policies and practices to identify and select a solution.Education and Experience:Bachelor's degree in a relevant area or demonstrated competence. Typically 2-4 years of experience
