You care deeply for people and empathize them. You anticipate how customers think and behave.You thrive in getting people to love using our service while providing feedback to the teamand finding key aspects in the user experience that need to be improved. You believe thata true customer success is when they no longer require assistance and they're able tosucceed independently.ResponsibilitiesWork closely with customers to learn roadblocks in their journey and provide assistance to remove them and ensure those are permanently resolved from within the product experienceGather feedback from customers, study other customer success programs and analyze customer data to identify the best practicesEnsure that users are satisfied with the services they receive and improve upon areas of dissatisfactionCreate policies and procedures that optimize the customer experienceKnow the company's products inside and outHelp customers understand the best ways to utilize our products based on the customer's needsGenerate reports for the rest of the team to learn customer's issues and possible solutionsRequirementsAbility to work under pressureSelf-learner with an ability to fly solo or within a remote teamCustomer centric approachKnowledge of customer service practicesProven experience working with product and software teamsBachelor's degree in computer science or a related fieldExperience with Customer Relationship Management (CRM) software such as, Salesforce, Intercom or customer.IoWe empower friends to stop worrying about who pays what. By buildingsoftware that makes friend to friend payments simpler, we can help toeliminate the infamous phrase "can I pay you later?". It's our chance tosave friendships.We're off to a great start - over 300,000 users already use moneypool.But we have a long way to go. We have a considerable mission and an evenbigger opportunity: to change the way friends think about money.We'd love your help.#J-18808-Ljbffr