AireSpring is an award-winning provider of Cloud Communications and Managed Connectivity Solutions. AireSpring provides next-generation communications solutions including AireContact, AirePBX - Business VoIP Phone Systems, SIP Trunking, MPLS, and Dedicated Internet Access.
AireSpring has received numerous third-party industry awards: "Product of the Year", "Best Telecom Deal," "Best in Show," and "Top Channel Program."
AireSpring is a privately held, debt-free, and renowned in the industry for delivering a broad range of innovative cloud communication and connectivity solutions at competitive rates.
Job DescriptionAireSpring is committed to delivering exceptional user experiences through intuitive and visually appealing customer portals. We are seeking a talented, entrepreneurial Customer Portal Architect to join our team and lead the portal evolution of our new AI-based ITSM customer portal, AIreCONTROL, enhancing the usability and aesthetics and effectiveness of this revolutionary, industry-leading customer-facing platform.
Overall Responsibilities: The Architect will establish, prioritize and lead the implementation of key functionality within our ITSM customer portal to elevate our customer's experience.The Architect will oversee the selection of release cycles for features and enhancements of the portal.The Architect will lead the creation of engaging, user-friendly interfaces, features, and functionality for AireSpring's innovative portal, AIreCONTROL.The Architect will be accountable for maximizing customer satisfaction with AIreCONTROL.Key Responsibilities: Design intuitive user interfaces and customer experience enhancing applications for AIreCONTROL.Lead the development and implementation of new features, enhancements, and functionality for AIreCONTROL.Collaborate with cross-functional teams to gather requirements and prioritize development efforts.Conduct user research, surveys, and feedback analysis to improve usability and engagement of AIreCONTROL.Ensure the portal's reliability, security, and performance through regular monitoring, testing, and maintenance activities.Manage software updates, patches, and integrations to keep the portal aligned with business objectives.Qualifications Customer-focused mindset with a passion for delivering exceptional user experiences.Proven experience designing user interfaces for web-based applications in a customer portal or B2B environment.Desired bachelor's degree in computer science, information systems, business administration, or a related field, or equivalent experience.Excellent project management skills with the ability to prioritize tasks and manage deadlines.Exceptional communication skills, with the ability to articulate technical concepts to non-technical stakeholders.Additional InformationAll your information will be kept confidential according to EEO guidelines.
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