.About the teamThe Experience Research team sits within a multidisciplinary team of researchers, Zillow Research & Insights (ZRI), which includes Customer and Partner Insights Strategists, UX Researchers, Behavioral Scientists, and Population Scientists. We all play a meaningful role within the greater product and marketing organizations. ZRI sits within Zillow Experience Design (ZxD), a fast-paced, collaborative, and driven product design team. We're a tight-knit, fun-loving, and upbeat group.We build useful, usable, and innovative experiences for Zillow customers. These experiences live across web, mobile, and internal software platforms. Our team cares deeply about solving problems for real people – customers, co-workers, and everyone else. We seek to make everything a little better than we found it.About the roleAs a UX researcher on our Mover Experience UX research team, you'll be in charge of driving research and design strategy to craft outstanding customer experiences. You'll provide our data-hungry team with significant customer insights and work with designers to evaluate experience outcomes. Our mission is to make Zillow the most-loved place to discover, buy, sell, or rent a home.You will get to:Apply appropriate research methods (qualitative and quantitative) to evaluate customer experiences and find opportunities to improve Zillow's customer experiences.Synthesize and frame customer needs to guide product strategy and innovation.Advocate for customer needs throughout the design process and ensure they align with business initiatives.Lead research activities like user interviews, contextual inquiry, surveys, diary studies, co-design sessions, concept evaluation, and usability testing.Present research insights and regularly engage with designers, product managers, data scientists, engineers, and other researchers.Contribute, learn, grow, and have fun.This role has been categorized as a teleworker position. Teleworkers do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. Employees may live in any part of Mexico, but preferably in Mexico City, as we would encourage attendance for occasional in-office events.In addition to a competitive base salary and benefits, this position is also eligible for equity awards based on factors such as experience, performance and location.Who you areA strong communicator.An excellent collaborator with experience partnering with other research practitioners.Creative and curious about exploring new research approaches, experimental methodologies, and tools.Have experience translating research findings into digital product improvements and describing why they matter to customers and business.Have experience presenting findings, engaging partners in research, and influencing them to take action.Have strong and growing product sense
