About the teamThe Experience Research team sits within a multidisciplinary team of researchers, Zillow Research & Insights (ZRI), which includes Customer and Partner Insights Strategists, UX Researchers, Behavioral Scientists, and Population Scientists. We all play a meaningful role within the greater product and marketing organizations. ZRI sits within Zillow Experience Design (ZxD), a fast-paced, collaborative, and driven product design team. We're a tight-knit, fun-loving, and upbeat group.
We build useful, usable, and innovative experiences for Zillow customers. These experiences live across web, mobile, and internal software platforms.
Our team cares deeply about solving problems for real people – customers, co-workers, and everyone else. We seek to make everything a little better than we found it.
We build useful, usable, and innovative experiences for Zillow customers. These experiences live across web, mobile, and internal software platforms.
Our team cares deeply about solving problems for real people – customers, co-workers, and everyone else. We seek to make everything a little better than we found it. About the roleAs a UX researcher on our Mover Experience UX research team, you'll be in charge of driving research and design strategy to craft outstanding customer experiences. You'll provide our data-hungry team with significant customer insights and work with designers to evaluate experience outcomes. Our mission is to make Zillow the most-loved place to discover, buy, sell, or rent a home.
You will get to:Apply appropriate research methods (qualitative and quantitative) to evaluate customer experiences and find opportunities to improve Zillow's customer experiences
Synthesize and frame customer needs to guide product strategy and innovation
Advocate for customer needs throughout the design process and ensure they align with business initiatives
Lead research activities like user interviews, contextual inquiry, surveys, diary studies, co-design sessions, concept evaluation, and usability testing
Present research insights and regularly engage with designers, product managers, data scientists, engineers, and other researchers
Contribute, learn, grow, and have fun
This role has been categorized as a teleworker position. Teleworkers do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. Employees may live in any part of Mexico, but preferably in Mexico City, as we would encourage attendance for occasional in-office events.
In addition to a competitive base salary and benefits, this position is also eligible for equity awards based on factors such as experience, performance and location.
Who you areA strong communicator
An excellent collaborator with experience partnering with other research practitioners
Creative and curious about exploring new research approaches, experimental methodologies, and tools
Have experience translating research findings into digital product improvements and describing why they matter to customers and business
Have experience presenting findings, engaging partners in research, and influencing them to take action
Have strong and growing product sense
Qualifications2+ years performing UX research or similar role conducting primary research in an applied setting
Experience moderating remote/virtual qualitative research with research participants (e.g., interviews, usability testing)
Expertise in survey design
Expertise in descriptive and inferential statistics
Familiarity with data analysis using R or Python and familiarity with SQL
Preferred QualificationsProficient with data analysis using R, Python, or similar, and experience with SQL
Here at Zillow - we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences.
Get to know usZillow is reimagining real estate to make it easier to unlock life's next chapter.
As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do is helping people move from dreaming to transacting — and no matter what job you're in, you will play a critical role in making this vision a reality.
Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, and a fundamental commitment to Equity and Belonging. We're also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don't just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For in 2022 list, Glassdoor Employees' Choice Award, honoring the Best Places to Work in 2022, Bloomberg Gender-Equality Index 2022, Human Rights Campaign (HRC) Corporate Equity Index and Best Place to Work for LGBTQ Equality 2022, and TIME 100 Most Influential Companies list.
Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, and gender identity. If you have a disability or special need that requires accommodation, please contact your recruiter directly.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.