**The Role**Responsible for the Research and Usability Laboratory, giving horizontal support to the different sprint teams, ensuring that each of the proposals has the validation of real people in real contexts by understanding our customers needs, behaviors, goals and motivations. Working hand in hand with the UX designers providing valuable insights to help drive the product strategy.**You will**- Liaison between different stakeholders and UX team- Gather information to generate research plan strategies according to business objectives and user needs.- Creation of interview guides and usability tests- Run deep interviews and debrief sessions- Generation of valuable insights and presentation with stakeholders- Establish of research agenda- Run remote guided usability tests- Participants recruitment- Qualitative and quantitative data analysis- Run ideation and research workshops- Generation of Research reports**Requirements**:- 2-3 as UX Researcher- Advance English- Validate concepts and ideas through deep interviews and surveys- Plan and conduct user research and competitive analysis- Conduct usability tests- Design and execute studies into user behaviour and attitudes- Define user personas- Interpret quantitative and qualitative feedback- Conduct heuristic evaluations- Identify research questions and creation of hypotheses- Presentation and communication of insights in order to help shape long-term product strategy- Facilitate workshops to answer critical business questions through design thinking, rapid prototyping, and testing ideas with customers- Critical thinker and problem-solving- Experience working in agile teams and with UX designers- A user-centric mindset- Understanding of interaction design principles- Excellent communication skills and empathy for the user- Adept at handling and analyzing both quantitative and qualitative data- Expert communication skills and the ability to get buy-in on ideas- In-depth knowledge of market research, competitive landscape, and testing methods (A/B, multivariate testing)**What we offer**- Make a positive impact on the lives of our customers via financial inclusion- Professional development opportunities- International exposure & work experience- Competitive salaries- Flexible schedule including remote work- Generous vacation- English classes- Mental health support- Extended maternity and paternity leave- Yoga and exercise classes- Company swag- Legally required benefitsTipo de puesto: Tiempo completo, Por tiempo indeterminadoSalario: $25,000.00 - $30,000.00 la horaBeneficios:- Días de maternidad superiores a los de la ley- Días de paternidad superiores a los de la ley- Horarios flexibles- Opción a contrato indefinido- Programa de referidos- Seguro de gastos médicos- Trabajar desde casa- Vacaciones superiores a las de leyHorario:- Turno de 8 horasPago complementario:- Bono trimestralExperiência:- UX Researcher: 3 años (Obligatorio)Idioma:- Ingles avanzado (Obligatorio)