Stori is a fast-growing, venture-backed financial technology company, on a mission to democratize credit access for 400 million underbanked LatAm consumers. Stori currently operates in Mexico and has a global team with offices in Arlington Virginia, Mexico City, and Asia. We have quickly made our mark as one of the top digital banks in Mexico with more than two million applicants for our credit card product since launching.
**The role**:
Responsible for the long-term UX/UI content strategy by understanding customers and business needs. Guiding our users through an intuitive, easy-to-use experience and contributing to a product team to develop strategies based on insights from real people.
**You will**
- Liaison between different stakeholders, Marketing, and UX team
- Build strong and empathic communication with our target audiences
- Analysis of product metrics
- Work with the product team to ensure a distinctive brand voice in each customer's touch point.
- Gather information to generate research plan strategies according to business objectives and user needs.
- Guide the team on new improvements and development of product strategy
- Creation of copies and microcopies
- Define content strategy with the marketing team
- Support our design system, working closely with our UXD to define copy on design components such as labels, buttons, etc.
**Requirements**:
- 2-3 years of experience as a UX Writer.
- Preferably, a bachelor's degree in communication, content strategy, or something similar.
- Knowledge in the creation of copies and microcopies in a variety of formats.
- Experience in the interpretation of quantitative and qualitative feedback and use of data and research to evaluate content impact.
- Excellent communication skills, empathy for the user, and the ability to get buy-in on ideas.
- Adept at handling and analyzing both quantitative and qualitative data
**Strong preference**:
- Desirable knowledge on usage of design software (Figma, Zeplin)
- Effective communication with different stakeholders inside and outside the organization.
- Negotiation and presentation skills, persuade with sustained design decisions.
**What we offer**:
- Make a positive impact on the lives of our customers via financial inclusion
- Professional development opportunities
- International exposure & work experience
- Company swag
- Legally required benefits
**Relocation offered**
If you are moving in from another country, Stori helps you with your relocation.
**Pet-friendly**
Pets are welcome at the premises.
**Flexible hours**
Flexible schedule and freedom for attending family needs or personal errands.
**Partially remote**
You can work from your home some days a week.
**Health coverage**
Stori pays or copays health insurance for employees.
**Computer provided**
Stori provides a computer for your work.
**Informal dress code**
No dress code is enforced.
**Vacation over legal**
Stori gives you paid vacations over the legal minimum.
**Beverages and snacks**
Stori offers beverages and snacks for free consumption.
**Remote work policy**:
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**Hybrid**
This job takes place some days from home and others at the office in Ciudad de México (Mexico).