.Vice President, Client ExperienceVice President, Client ExperienceApply locations Mexico City time type Full time posted on Posted 3 Days Ago job requisition id R104396Get started on an exciting career at Element!Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.Responsible for facilitating ownership of client experience excellence throughout our company. Accountable for developing and implementing strategies to enhance client satisfaction and loyalty. Alignment to strategic clients' segments' expectations and goals, for seamless, transparent, and frictionless experience that sustains mutual growth. This role involves overseeing all aspects of the client journey, including client support, product experience, and client feedback analysis, to ensure a seamless and exceptional experience. This role will collaborate with cross-functional teams to drive client-centric initiatives and continuously improve through digitization and technology enhancements the overall client experience.This position is responsible for 4 areas:Client CAREOversee and manage day to day all client touchpoints, ensuring a consistent and positive experience across all areas (FPS´s and in plants)Lead and mentor a team of client experience professionals, providing guidance and support to drive exceptional client serviceMigrate to 1 single touch point of attention with our clients through automation and data centricityDevelop and maintain strong relationships with key stakeholders, including clients, to understand their needs and expectationsDevelop an efficient portfolio of client experience insights and analytics that provide an integrated single view of each client, a 360-degree view of client experience for each segment, a delightful experience for participants, and reports that compel strategic action systematically across the companyClient ExperienceFocus on synergies, organizational learning, change management, holistic perspectives, closed-loop systems, creativity, improvement, client-centricity, and momentumEstablish and monitor key performance indicators (KPIs) to measure the effectiveness of client experience initiativesAnalyze client feedback and data to identify trends and areas for improvement, and develop action plans accordinglyDrive NPS strategy and action plansDrive client-centric culture throughout the organization, ensuring all employees understand the importance of delivering exceptional client service.Collaborate with cross-functional teams to identify and implement process improvements to enhance the client experienceImplementationDevelop and implement strategies for successful project implementationOversee the planning and execution of projects to ensure timely and efficient delivery