Come and join us! Learning professional with a strong focus on learning, program/project management, visual storytelling and video content creation workflows. Take what you love about learning, and present it through various delivery mediums, with video as a primary medium.
**Key Responsibilities**
- Own Learning Eco-Systems in partnership with Senior Leadership Teams
- Maintain and Update Learning Content based on Application Updates
- Work with internal global Sales/UX/Strategy/Services and Support Teams
- Gain in-depth understanding of our products, and how they are used.
- Develop Enablement results in various formats such as videos, presentations, documents, webinars.
- Work closely with the technical documentation team to ensure the delivery of a complete user assistance solution.
- Ability to work independently while providing mentorship and updates to leadership teams
- Ability to handle overlapping deadlines across multiple projects.
- Logical problem solver.
**Desired Skills and Experience**
- Instructional Design / Facilitator / Learning Program Creation and Management.
- Expert use of video editing software such as Adobe Premier, Final Cut Pro X, After Effects, Davinci Resolve, AVID, iMovie
Does this sound like you? If so, we hope to meet you!
Create a variety of user assistance for your assigned product, which may include training courses, certification exams, documentation, tutorials, videos, embedded help in UI, sample code, eBooks, infographics following user assistance development processes, templates, and standards using various tools and systems. Perform job task analyses and create user assistance design documents to identify common user tasks to be addressed through user assistance. Collaborate with internal stakeholders to develop user assistance vision documents which will include the product use cases, common tasks, and user personas. Recognize problems with and recommend enhancements for user assistance for group, team, and department and share with management. Develop hands-on training course labs on a virtualization platform, Create lab modules that include scripts, plus other files needed for successful completion of the labs in creating training courses. Participate in the validation testing of these labs to ensure delivery of a repeatable and predictable hands-on lab environment. Respond to queries on help forums or mailing lists, and act as Subject Matter Expert (SME) for assigned products. Participate in internal tasks forces related to user assistance and other technical matters. Participate in discussions at user assistance and feature team meetings. Ensure best practices for usability of user assistance by involving SMEs and customers in user needs analysis. Develop and review certification exam items. Organize and teach course pilots and deliver train-the-trainer events to prepare instructors to teach the course.
