Virtual Customer Service Assistant

Are you a flexible and customer-oriented individual with prior experience in insurance customer service? If you possess a friendly, client-first attitude, we invite you to join our team!- **PLEASE DO NOT APPLY IF YOU ARE CURRENTLY EMPLOYED OR WORKING FREELANCE FOR A CLIENT AS YOUR APPLICATION WILL BE REJECTED****RESPONSIBILITIES**:- Handle incoming and outgoing calls, offering information and assistance regarding insurance policies, coverage issues, customer complaints, and general inquiries.- Demonstrate precision in verifying customer coverage and processing client policy modifications.- Proactively engage with customers, addressing complaints with appropriate responses and alternatives, and follow up to ensure resolution.- Identify opportunities to upsell products and go the extra mile to enhance customer interactions.**REQUIREMENTS AND SKILLS**:- Minimum of one year virtual assistance or BPO experience or in a customer-facing role handling calls, setting appointments, and providing customer support.- Proficiency in Spanish and/or experience in the insurance service industry is a definite- Excellent command of the English language and a collaborative team player.- Self-learner, proactive, and strong interpersonal skills.- Personal work equipment: Desktop computer with a camera or a laptop computer with WINDOWS Operating System (OS) and MS Office.- USB noise-canceling headphones.- Internet speed of at least 25 Mbps, with backup power and internet.- Willingness to work night shifts (Pacific Standard Time, USA).- Immediate availability to startWe look forward to considering you for this exciting opportunity!1. UPDATED Resume2. Skype ID3. 30-Second video introduction