.At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.What you'll do:This is a client-facing role, delivering ongoing support and guidance around business strategy and transformation topics after the sales cycle has completed. The role focuses on relationship-building and proactive support activities that in turn promote overall customer satisfaction, product adoption, and retention & renewals. The role manages diverse, high profile and/or key accounts.Key tasks of this role:Develop a trusted relationship with key stakeholders and decision makers.Understand and respond to customer needs, bringing the customers' value into focus.Define and drive a targeted goal-based support engagement plan to realize key business, proving a Preferred Success scorecard.Provide expertise to customers' use of SAP Cloud solutions, focusing on SAP Cloud solutions.Facilitate access to product and functional expertise for certain topic areas e.G., via Empowerment Sessions.Provide personalized Quarterly Release Review & Continuous Trend analysis for risk mitigation to support customers in developing an appropriate strategy that maximizes adoption.Meet customer expectations by anticipating and orchestrating the resolution of their top issues, acting as an escalation point and collaborating with other departments as needed.What you bring:Customer orientation and focus on quality, as well as skills to interact/collaborate with customer IT and LOB decision makers.An understanding of IT landscapes and lifecycles with a specific focus on SAP Solutions during transitions, implementations, and operations phases for cloud, standalone, or hybrid.Knowledge of SAP Preferred Success & Cloud Solutions and the included service offerings is an advantage.Ability to deliver results under pressure, work independently, and take ownership of assigned tasks (proactive driver, results-oriented, pragmatic).Excellent communication, enthusiastic, strong work ethic, and a positive attitude.EDUCATION, QUALIFICATIONS AND WORK EXPERIENCE:Bachelor's or Honours Degree is an advantage.3 years' Customer Success Management or working experience with proven ability in a customer-facing role to work with dedicated customers on project and senior management level.Experience in working in global/virtual teams is an advantage.Work with customer assignments located in Latin America (with potential to support the US).Fluent in Spanish and English