Job description
- UPbook Concierge Remote Desk Agent will be responsible for the following, but not limited to the following tasks.
- Call Center softphone management
- Run Multiple Screens and programs at the same time
- High Level of Customer Service Phone Skills with maintaining a 4+ on Q&A performed daily
- Scheduling Appointments in various software and for up to 50 different practices
- Obtaining Client Records for New Clients
- Take Rx refills Requests and submit them to Pharmacy
- Call "No shows" for New Appointments
- Call to fill your appointment book when spots open up
- Reactivation Appointments
- Live Texting Management
- UPbook Support Live Chat
Minimum Qualifications:
- **must be fluent in the English language**:
- At least six months work experience in Veterinary/ Dental/ Optometry
- This will be your exclusive work and focus
- Self-starter, fast learner, and reliable
- must have stable internet
- must be willing to adapt
- must be flexible
- must be able to adhere to EST zone
- Must be able to pass the assessment
- Have a headset and computer
- need to have a VPN before being hired
**HIRING PROCESS**
Network Testing
Voice Testing using Vocaroo
Gorilla Written Test
Versant Fluency Test
Interview
Job Offer
**VERY IMPORTANT STEP!
**
- The rate is $4.00 (US) an hour
- The full-time shift is 7- 9 hours/ 5-6 days a week
- Concierge Elite requires working within the Eastern Time zone and billable hours will be tracked through the company's timekeeping system.
- Bi-weekly payments will be made via Wise
**1) May I ask you to conduct speed tests and then take a screenshot/picture so we can check the result.
**
**3) **Please say the following script: (Say this as if you went to your local medical office, how would the front desk greet you?)
It's very important to send a clear, noise-free recording, and **copy the vocaroo link(not the downloaded version).
**
- SCRIPT: _
- Good afternoon, and thanks for calling; how can I help you today?
_
- Of course, we can help you with that.
_
- Let me just check your chart real quick and get your appointment set up._
- What is your first and last name?
Great!
Thank you!_
- What would be a good callback number for you?
Wonderful Thank you!_
- To confirm, I have you scheduled for Tuesday at 1:00 pm.
_
- Thank you so much for calling ABC Clinic today, and have a wonderful day._
Pay: From $80.46 per hour
**Language**:
- English (preferred)