Master, VMO AMS Labor
**The Company**
We offer consumers a wide range of products and services from digital photography to digital entertainment and from computing to home printing. In an ever-changing, connected world, HP Inc. keeps reinventing itself, its technologies, and what tomorrow holds—so industries, communities, and individuals can keep reinventing how they operate, ideate, and create what matters the most to them.
We operate with the heart, creativity, and energy of a startup, and with the brain, muscles, and determination of Fortune 100 corporation.
**Organization and Role**
The VMO team at HP Inc. manages all 3rd party Labor spend within D&TO organization. In last 2 years D&TO team has driven multiple transformation programs to align with business and stakeholder priorities. There is renewed focus on reducing our RUN $$ and reinvest that $$ in innovation. 3rd party labor makes up 50% of overall DTO spend and we are looking at transformative ways of managing that spend and this role will help us drive that.
As part of VMO DTO team at HP, AMS VMO Labor leader, will ensure Operational and financial excellence for our 3rd party labor spend across DTO AMS category. This include identifying, maintaining and managing our preferred pool of vendors for DTO spend in Application maintenance and Support labor space. A significant and immediate component of this role is to drive Vendor transformation program focused on AMS vendor consolidation and enforcing usage of new technologies in their work products to further improve efficiencies.
**Key Responsibilities**:
Active leader in the overall mission of the VMO organization to ensure balanced portfolio of Labor vendors in AMS space who are optimized and managed in standardized manners. This individual will be owner of successful operation and financial execution of DTO AMS labor team along with consistent governance across that labor pool. This individual will create tactical and operations plan to execute labor priorities in AMS Labor space and align with rest of the D&TO stakeholders roadmap and functional objectives.
Key responsibilities
- Partner with DTO stakeholders and GiP to identify, Manage & Govern DTO 3rd party AMS labor Vendors
- Focus approach in managing Tiered Vendors in AMS space and setup Review cadence with strategic Vendors to evaluate and improve their operational and financial performance
- Manages senior relationships and escalated issues with outsourced partners and suppliers, including setting expectations regarding deliverables, product quality, schedules, and costs; ensures that organization is effectively leveraging outsourced resources.
- Hold vendors accountable and optimize resources to free up for innovation and transformation
- Setup cadence and governance with key stakeholders to provide regular updates on Operations stability/ continuous improvements and financial excellence.
**Education and Qualifications**:
- Bachelor's degree, preferably in Technology or Business Administration. Masters or higher degree preferred.
- Typically 12 or more years of related work experience, including 5 years of expert level experience
**Knowledge and Skills**
- Strong leadership skills, including coaching, team-building, and conflict resolution.
- Extensive Business, Financials and Procurement acumen in Digital and Technology areas
- Strong skills in operational management including budget and business planning and forecasting.
- Key understanding of Technology landscape as it relates to Application landscape in High tech company like HP
- Strong financial negotiation skills with Managed services providers and Understanding of AMS vendor landscape is a must
- Skilled in Metrics and data driven process to hold Vendor accountable while working in collaboration mode
- Advanced communication skills catered to a wide variety of audiences.
- Advanced relationship management skills, including partnering and consulting with senior management and executive roles for internal and external partners.
**Your Mindset**:
- A passion for driving change and make an impact
- Ability to think strategically and act tactically
- Comfort with a complex IT/DTO process and ecosystem
- A questioning, curious mind with a desire to continuously improve status quo
- Strong sense of accountability, attention to detail, ownership of results and customer focus