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**Job Summary**
This role will drive profitable growth of the DHL business through the implementation of customer, operational and people strategies aligned with our CIM values based on respect and results. As a member of the Mexico Management Board, this role will be fully accountable for the results and performance of the Region. Manage, control and develop DHL business activities in the region within the strategic framework as defined by the Group, taking into account local business environment to deliver maximum profit and optimize business assets and human resources. Chart strategic direction for the Region, and provide leadership and management of the Region to achieve established business objectives, and profitability. Make direct contribution to the development of the Country strategy. Ensure alignment with and attainment of optimum long-term growth targets, development of each DHL business entity.
**Key Responsibilities**:
**Customer (Internal and External)**
- Key and strategic accounts are maintained and grown
- Retail business maintained and grown
- Operations are aligned to support strategic customer base
- Customer Satisfaction
- Increased profitability of existing and new customer relationships
- Increase and sustain engagement of key talent
***Stakeholder** (**Internal** and External)**
- Exposure at industry events and other business platforms
- Drive area growth by leveraging synergies with other DPDHL divisions & Business Units
- Interface with corporate and other DPDHL organizations/departments with respect to global/regional interactive programs
- Participate and support cross-business unit programs and activities which promote business integration and growth in value
- Compliance with area standards, policies & procedures
**Self**
- As the senior leader for the Region and member of the SMT the incumbent must personally uphold the highest standards of conduct, integrity, and compliance
- Ensures that these same high standards of conduct, integrity and compliance are consistently upheld throughout the Area and organization
- Emphasizes these standards and attributes on a daily basis in all aspects of the business and insists on strict adherence
- Process
- Leading the Region Management Team
- Direction & Leadership: Provide strong leadership to ensure agreed strategies and goals are communicated and effectively implemented
- Human Resources: Develop and maintain a high performing team of competent managers and staff, capable of delivering value through teamwork
- Provide personal development and growth opportunities for all staff
- Act as an integral member of a senior management team that manages cross-functional and cross-country projects in the region, optimizing country resources and maximizing the adoption of Best Practices within our CIM principles of respect and results
- Labor Relations
**Strategic Business Development**
- Develop an annual business plan that support the agreed strategies, improves market share and service levels, as well as meeting the expected financial contribution levels to the network.
- Business Performance & Results: Ensure that the annual business plan including revenue, cash flow, profit and service levels are met and corrective action is taken to rectify any negative variance
- Enable and manage the achievement of service performance that meets or exceeds customer expectations and differentiates DHL from the competitors
- Ensure that area, national and global service standards are met or exceeded
- Manage the effective implementation and use of the appropriate technology in all sections of the service chain, to enhance service and improve productivity
- Actively promote the exchange and adoption of Best Practices within the area to leverage collective learning and to improve consistency and productivity
- Be constantly sensitive to emerging customer and market requirements
- Manage the improvement of Customer Satisfaction over time
- Develop a high performance service culture in line with our Value Proposition which encompasses Global Expertise, Service Excellence and an International Focus.
**Financial Management**
- Ensure the financial wellbeing of the company from a legal, statu