.VSD Field Service Engineer/ALS Technical Support EngineerFull Job DescriptionThe Export sales department is responsible for supporting the sales of power electronics equipment for various oil & gas and industrial markets.
Customers are typically oil-service companies, OEMs, EPSs, and dealers in industrial markets.
The equipment we develop, manufacture, and service are primarily low- and medium-voltage drives, downhole sensors, and linear ESP.
This job involves working remotely from Mexico and requires good self-organization, punctuality, and business trips across Mexico, the USA, and LATAM.We are looking for a specialist to join our team with experience in the oil and gas industry, with good knowledge of submersible and surface equipment, commissioning, maintenance and troubleshooting, testing downhole sensor/LESP, repairs, downhole equipment.Technical support engineer is responsible for providing uninterrupted service of products in the region of location, equipment commissioning, repair, maintenance services.
Perform business trips in the region of the base.Carry out commissioning of new equipment at the Customer's facilities.Support Equipment Pilot Operations (pilot tests), ensuring that assigned pilot test timelines and goals are met for all company products.Provide pre-project inspection of customer's facilities, in preparation for the first implementation of new products (for the market - General Industry).Perform repairs of equipment.
Maintain records and planning of spare parts for timely uninterrupted product service in the region.Receive equipment from the manufacturer's plant, arrange delivery to the customer's facilities, and control the accuracy of order paperwork.Consult the Customer's representatives on service maintenance and operation of the equipment.
Receive incoming requests from customers for paid services.
Conduct customer satisfaction surveys on delivered and operated equipment.Collect and identify information on technical problems of the customer, to formulate proposals to improve the performance of the equipment in operation, and technical process of customers.Participate in commission investigations of equipment failures at the Customer's or third party's premises.Participate in the implementation of corrective and preventive actions developed to improve the quality of equipment delivered to Customers.Keep daily reports on completed work in CRM Bitrix24.Job SpecificationsBachelor's degree in electrical engineering, power electronics, or two-year technical degree with an additional 3 years of relevant experience.
Certificates and diplomas confirm the verification of knowledge in the main profession.Experience in maintenance and operation of converter equipment, from 3 years and more (frequency converters, VSD/VFD Triol is preferred).Experience in Artificial Lift Operations is preferred.Possession of complex measuring instruments (oscilloscope, megohmmeter, network analyzer, etc.)