A Waiter/ess (Server) is responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience while having extensive knowledge of menu offerings.What will I be doing?As a Waiter/ess (Server), you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience.
A Waiter/ess (Server) will also be required to have extensive knowledge of menu offerings.
Specifically, you will be responsible for performing the following tasks to the highest standards:Manage guest queries in a friendly, timely, and efficient mannerServe Alcoholic/non-Alcoholic beverages in conjunction with licensing/liquor regulations for residents and non-residentsEnsure knowledge of menu and all productsEnsure mis-en-place is well stocked at all floor stationsFollow correct reporting procedures if faced with issuesEnsure Food and Beverage orders are of a consistently good standard and delivered in a timely mannerPractice Hilton Grooming standards including uniform dress code, cleanliness and personal hygieneComply with hotel security, fire regulations and all health and safety legislationWhat are we looking for?A Waiter/ess (Server) serving Hilton brands is always working on behalf of our Guests and working with other Team Members.
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:Positive attitudeGood communication skillsCommitted to delivering high levels of customer serviceExcellent grooming standardsFlexibility to respond to a range of different work situationsAbility to work on your own or in teamsIt would be advantageous in this position for you to demonstrate the following capabilities and distinctions:Experience in Food and Beverage department and/or industryPrevious experience of cash handlingKnowledge of Food Hygiene Regulations#J-18808-Ljbffr