The Claims Specialist will be responsible for the review of warranty and insurance claims submitted to Tyco Fire Protection Products (TFPP).
The Claims Specialist will communicate with the TFPP customer to understand the claim and assist them with the return of the product for evaluation. The Claims Specialist will substantiate claims with a Third-Party Administrator (TPA) and determine TFPP's liability.The Claims Specialist will make recommendations to management for settlement of claims or other necessary remedies.
**Specific Duties and Responsibilities are**:
- Handle claims of low to moderate complexity.
- Confirm liability by reviewing documents submitted in support of claim. Analyzes and communicates positions, as warranted, under direction of the Manager, Warranty and Risk Management.
- Conduct, coordinate and direct investigation into facts of the loss and nature/extent of the damages or injuries. Obtain documentation of special damages and other damages as required by the nature of the claim.
- Coordinate the efforts of other TFPP departments and suppliers assisting in the investigation and resolution of claims.
- Document chain of custody, investigation, evaluation, strategies and resolution of claims through reports, file comments, correspondence, memos and other similar means of communication.
- Monitor and actively work to decrease product review cycle time of products returned to TFPP.
- Bring claims to conclusion by communicating liability position and entering negotiations, where appropriate and within delegation of authority while imparting a sense of caring and competency with the customer.
- Maintain individual diary control of all files assigned and is fully accountable for timely review and appropriate action.
- Process warranty claims according to company procedures.
- Contribute to special projects as necessary.
**Requirements**:
Bachelor's Degree in Business, Risk Management or Insurance or a minimum of 3 years related experience.General knowledge of the fire protection industry and the products sold in the industry.**Possess general knowledge of claim areas such as product liability, property damage and bodily injury claims etc.**English Proficiency (must)**Experience with global ERP systems of 2 years or longer. SAP experience is a plus.