Warranty Support SpecialistAt ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.That's our story. Make it your story.This position reports toProcurement & Logistics SpecialistYour role and responsibilitiesIn this role, you will have the opportunity to support with the accurate end-to-end resolution of post-sale customer requests. Each day, you will assist in resolving warranty products, customer complaints and disputes in a timely manner to ensure customer satisfaction. You will also showcase your expertise by analyzing trends within the claims process to highlight any repetitive failures to further support continuous improvement. The work model for the role is: #LI-HybridThis role is contributing to the Process Automation Measurement and Analytics in Mexico. Main stakeholders are in ABB USA.You will be mainly accountable for:
- Ensuring the resolution of post-sale customer requests/complaints/disputes.
- Tracking any disputes that arise and proactively coordinating with the necessary functions to ensure faster resolution.
- Working with the manager in providing appropriate solution for customer claims, coordinating with the related teams to ensure complete handling of the complaints, and ensuring containment actions, returns, credits, and/or debits are processed.
- Collecting and archiving the documentation regarding requests/claims/disputes within the target timeline and ensuring all outcomes/actions are recorded and closed in the systems within your scope of responsibility.Our team dynamicsYou will join a dynamic and diverse team, where you will be able to thrive.Qualifications for the roleYou are at ease communicating in English (in a fluent level)You have 1-2 years of experience in positions related to customer service and/or warranty claims.Possess a knowledge of SAP and/or Salesforce is a plus.Bachelor's Degree completed is needed.You hold current american visa and passport is desirable.What's in it for you?Flexibility: we have hybrid work options, make the best out of them!Learn from highly experienced, genuine, and caring colleagues – people who are committed to helping you achieve your personal and professional goals.Work in a company with a strong technology legacy and deeply rooted in local communitiesBenefitsPaid Parental leave (gender neutral)Life insuranceRetirement planAccident insuranceWellbeing program#J-18808-Ljbffr