**Company Description**:
- Work smart, have fun and make an impact!_
**Our purpose is to guide all companies toward a sustainable world. **EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.
Learn more about our team and culture on EcoVadis careers page.
If you have questions about the company or open roles you can chat with an insider.
Our Technology and Platform Services department designs and secures the platform that underpins all of our offerings, achieving scalability and continuous improvement through innovation and collaboration.
**Your responsibilities will consist of**:
- Troubleshooting of reported issues and diagnosing bugs and identifying root causes.
- Providing clear steps to reproduce, providing instructions, supporting developers to understand the nature of the issue to be fixed and evaluating retroactive actions. Providing correct scenarios when needed.
- Providing high quality support to all users across the business, either by writing or by engaging into verbal conversations.
- Providing complete follow up of the reported cases, to have end users well informed about the status and the potential actions to be taken.
- Working with confidential data and exercises utmost caution to keep data safe and secure.
- Ensuring the quality of the delivered fixes in a timely manner.
- Delivering training and supporting end-users.
- Keeping technical documentation and procedures up to date.
- Advocating customer needs by sharing feedback with the development & business analysis organizations to continuously improve the product.
- Participating in incidents to help with the issue resolution and to manage communication with the affected users.
**Qualifications**
- Fluent written and spoken English
- Excellent written and verbal communication skills, customer service experience and problem solving skills, patience and understanding, investigation & diagnostic skills, excellent organization skills, ability to systematize and prioritize.
- Relevant Diploma: Master or Engineer in Computer Science or other relevant degree is preferable
- Approximately 2-5 years working experience in a Web Application Support environment, specially in Azure.Net environment
- Ability to manage Service Level Agreements (SLA) and Operation Level Agreement (OLA)
- Knowledge of ITSM tools (Jira, TFS, VSTS, ZenDesk, Azure DevOps, etc.)
- SQL and C#.Net programming knowledge - code debugging
- Experience with Visual Studio and SQL Server
- Ability to deal with multiple tasks and work in a dynamic multi-cultural environment.
- Experience in monitoring tools (Kibana, Azure App Insights, Sentry, site24/7, etc...).
**Nice to have**:
- Understanding of software development life cycles and software development / deployment methodologies
- Experience with agile software development
- ITIL Knowledge
**Additional Information** Location**: Remote from CDMX, Full time position, Permanent Contract
Everyone at EcoVadis contributes to a culture of trust, respect and empowerment. Our growing is full of talented professionals from various fields who all share a desire to change the world.
**What do we offer? **With our team in Mexico, you will have opportunities to exchange and develop your skills within a multinational team, the Ability to work in an autonomous way and in an environment where your ideas are valued, participate in interesting training (including those in our foreign offices), Optional (fully covered or co-financed) health care, life insurance, and Pension Plan. We have a Philosophy of Flexi-time & home office, a competitive salary aligned with your experience, and a casual and very friendly environment.
