Welcome Representative

In this role you will be welcoming our new customers by informing specifics on their new accounts and confirming information in case further contact is needed. Provides customer service by adhering to a call plan and by demonstrating NMAC/IFS Core Values. Contributes to building brand value and achieving enduring profitable growth.Job functions Include but are not limited to:Makes a standard number of outgoing phone calls on new NMAC/IFS accounts while staying available for incoming phone calls, in order to welcome the customer to our company, confirm demographics and inform about specifics on their accounts.Must be able to utilize all tools available for researching customers' information that can lead to contact.Direct the call to a specific department when special situations are discussed, in order to resolve questions or concerns.Assistance on registration to our website and enrollment to recurring payments.Job Knowledge and Skill:
- Level of understanding of auto finance to service new accounts.
- Must be able to diagnose situations and apply appropriate tools while adhering to all Federal and State regulations as well as company policy.
- Good oral and written communications, listening and interpersonal skills.
- Good organization and problem-solving skills.
- Demonstrated ability to take a responsive customer service approach to work activities.Competencies:Action Oriented.Dealing With Ambiguity.Conflict Management.Customer Focus.Decision Quality.Interpersonal Skills.Requirements:
- High school diploma required; BA degree preferred.
- MS Office intermediate.
- Fluent English.#J-18808-Ljbffr