Join the Coolest Call Center in Tijuana!
Bilingual Customer Service Representative
Confie, a leader in the service industry, is looking for bilingual agents for our Call Center in Tijuana. If you are fluent in English and Spanish and are passionate about providing quality service, we want to meet you!
**Job Summary**:
Home Office Customer Service Representative
**Overview**: In this role, you will assist clients with making appointments, setting up their products, and answering general questions related to Car Breathalyzer installations.
**Schedule**:Training**:
**Monday to Friday**: 8:00 AM to 5:40 PM
**Important Note**:
You will need to attend one month of on-site training. During this period, training is fully paid. After the training period, we will provide you with all the necessary equipment to work from home.
**Operations Schedule**:
**Monday**: 10:00 AM to 8:00 PM
**Tuesday, Wednesday, Friday, Saturday**: 10:30 AM to 8:00 PM
**Days Off**: Thursday and Sunday
**Requirements**:
Fluent conversational skills in both English and Spanish (B2 level or higher).
Previous Call Center experience, ideally in a customer service environment (required)
Basic computer skills
Excellent communication skills and the ability to handle difficult situations with calm and professionalism
**Standard Benefits**:
Christmas Bonus (Aguinaldo)
Profit Sharing (Utilidades)
Paid Vacation
Vacation Premium
Death Benefit Fund
Paternity Leave
Marriage Leave
Weekly payroll via electronic deposit with Banco Santander
**Additional Benefits**:
Paid training (includes a bonus)
Productivity bonus
Referral bonus
Additional paid days off
Private Medical Insurance for you and your family
INFONAVIT/FONACOT housing credit program
Social Security (IMSS)
Savings Fund & Voluntary Savings Plan
Rewards and Recognition Program
Opportunities for growth within the company
Employee discounts on tuition with local universities
Discounts with participating local businesses
Excellent location with access to all public transportation
**Desired Education Level**:
Basic (not a requirement!)
**Desired Experience Level**:
Any experience in customer service is valid. If you've worked in a Call Center, even better!
**Department Function**:
Customer Service
Don't miss the chance to be part of a growing team and make a difference in the customer experience!
