Bilingual (English) WFM Scheduling Specialist.**At AT&T we´re redefining the future of connectivity. At our core is a passion to serve our customers with products and services that create connections, improves lives and allows millions to share the stories and experiences that matter.**As a Bilingual (English) WFM Scheduling Specialist**,** you will work or be responsible of:- Scheduling team core function is ensure that appropriate personnel are scheduled to meet desired service levels while achieving maximum efficiencies.- Taking in consideration Schedule coverage variations and scheduling techniques. Develops, implements, and maintains labor practices, policies, procedures, and force management systems.- Plan long term capacity utilization and execute tactical plans to deliver on outbound capacity requirements with internal and external suppliers and resolve operational issues.- Utilizes in depth knowledge of WFM processes and procedures in helping to identify and solve uncommon issues. Using detailed knowledge creates forecasts and schedules variations for one call center with different lines of business in order to meet business objectives of accessibility, occupancy and adherence.- Resolve extraordinary problems related to the operation of the center. Review performance results, call volume patterns, attendance, and attrition to improve performance in support of business objectives.- Makes recommendations for revised policies and practices based on the needs of the business and ensures execution.- Must be able to consider multiple factors and simplify complex factors in order to effectively communicate and drive improvements in performance.- Full English Professional Proficiency.- College preferred with degrees related to business management, mathematics, call center principles.- 1-3 years WFM Experience.- Detailed Comprehension and Domain of call center environment. Extensive Experience with Nice IEX, Total View WFM, Avaya CMS, or any other WFM tool needed.- Process management, project administration,- Advanced Excel skills.