Wfm Service Desk

_At AT&T, we're connecting the world through the latest tech, top-of-the-line communications and the best in entertainment. Innovation powers all that we do, and our groundbreaking solutions deliver compelling communication and entertainment experiences to millions of customers worldwide. As part of our team, your next big idea could be our newest innovation. Here's your opportunity to combine your passions for entertainment, media and technology to transform our company and your career.- As _Sr. Associate, Operations Servicing:_- _Service Desk core function is provide IEX Schedule maintenance, perform audits in order to avoid any KPI or payroll impacts.- _Monitors several metrics and takes immediate action based on operational precedents.- _Utilizes knowledge of WFM processes and procedures in helping to identify and solve common issues such as schedule maintenance, utilizing NICE IEX, Avaya CMS and other specialized tools.- _Manages the processes associated with adjusting offline activities to improve answer performance.- _Faces common complex issues related with the daily operations and executes pre defined solutions._- _College preferred with degrees related to business management, mathematics, call center principles._- _Working experience: Call center experience needed. Desirable WFM Experience, process management, project administration, decision maker_- _Analytical thinking,- _Advanced English Skills_- _Advanced Excel skills_