**Job Summary**:The Workforce Management Specialist will assist the Workforce Management Analyst with all contact center forecasting, planning, staffing optimization and reporting needs.**Duties/Responsibilities**:- Accurately create and manage effective schedules for agents and staff.- Coordinate the scheduling of business-related activities such as training, meetings, and overtime.- Monitor activity, queue volumes and call center metrics for all channels, and recommend daily staffing adjustments for all channels to meet service level agreements.- Assist with the forecasting, tracking, monitoring, and reporting the daily/monthly contact center statistics.- Coordinate with contact center leadership to identify opportunities for service improvements and business optimization.- Establish and maintain effective working relationships with cross functional stakeholders.- Leverages reports and dashboards on historical data and forecasting results from applicable systems.- Analyze and develop weekly recommendations for scheduling and staffing requirements.**Required Skills/Abilities**:- Ability to work independently with efficient time management skills, adapt to changing priorities, meet deadlines and work well under pressure.- Analytical and problem-solving skills, with the ability to define problems, collect data, establish facts and make data supported decisions.- Be an individual contributor with the ability to manage multiple systems and projects simultaneously in a fast-paced environment.- Excellent verbal and written communication skills.- Excellent organizational skills and attention to detail.- Excellent time management skills with a proven ability to meet deadlines.- Strong analytical and problem-solving skills.- Ability to function well in a high-paced and at times stressful environment.- Proficient with Microsoft Office Suite or related software.- Bi-lingual with exceptional English language and writing skills.**Education and Experience**:- Bachelor's degree in business, mathematics or equivalent education and experience.- Two or more years of successful forecasting and planning experience, with strong talent management and/or operations background, preferably in a high-demand production environment.Tipo de puesto: Tiempo completoSalario: $1.00 - $2.00 al mesExperiência:- WFM SPECIALIST: 1 año (Obligatorio)Idioma:- Inglés (Obligatorio)Lugar de trabajo: In person