**Responsibilities**:
- Own overall relationship with clients, including managing on-boarding, implementation, training, increasing adoption, and high levels of customer satisfaction
- Establish a trusted and strategic advisor relationship to help drive the continued value of our product
- Maintain and develop customer success strategies and best practices, as well as customer support content with the help of the creative team
- Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings
- Maintain existing customer success metrics and data
- Serve as day-to-day contact for assigned accounts, identify areas of opportunity, highlight best practices, and document them
- Review the customer journey, identifying how it's supported, taking a consultative approach in helping clients overcome issues and achieve goals
- Facilitate interaction and workflow between project team members to ensure timely deliverables
- Collaborate, problem-solve, and/or strategize upcoming client meetings with team members
- Create and curate interactive content for Wobot AI product, Help Center articles and Academy courses to enhance customer support and facilitate user learning and development
- Work with the sales and marketing team to develop case studies
**Requirements**:
- Exceptional written and verbal communication skills
- Someone who is ready to take initiatives and is self-driven
- Someone who is detail oriented
**Timings**: 4 PM IST to 1 AM IST
**How we work**:
- We use Microsoft Teams for daily communication, conduct daily standups and team meetings over Teams.
- We value open discussion, ownership, and a founder mindset.
- We prioritize design, amazing UI/UX, documentation, to-do lists, and data-based decision-making.
- We encourage team bonding through bi-weekly town halls, destressing sessions with a certified healer, and fun company retreats twice a year.
- We offer a 100% remote workplace model, health insurance, top performers eligible for attractive equity options, mental health consultations, company-sponsored upskilling courses, growth hours, the chance to give back with 40 hours for community causes, and access to a financial advisor.
- Wobot is an Equal Opportunity Employer.
**Salary**: $82,683.00 - $186,038.00 per year
**Experience**:
- Customer Success: 1 year (preferred)
