Work From Home Senior Talent Support Specialist

At BairesDev®, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley.Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide.Senior Talent Support Specialist at BairesDevWhat You Will Do:- Respond to help desk tickets and live chat inquiries.- Learn our products and platform inside and out.- Create clear and informative knowledge base articles and guides to provide self-service support. Keep this documentation current as our platform evolves.- Troubleshoot technical issues in our platform and work with our developers to identify, document, and fix problems.Here's what we are looking for:- 3+ years of experience in Customer Support or Customer Success.- Strong communication skills to artfully break down, solve, and explain complex issues.- Passion to work with people.- Be organized and able to juggle multiple priorities at one time.- Experience in the IT Industry head-hunting.- Advanced English level.How we do make your work (and your life) easier:- 100% remote work (from anywhere).- Excellent compensation in USD or your local currency if preferred- Hardware and software setup for you to work from home.- Flexible hours: create your own schedule.- Paid parental leaves, vacations, and national holidays.- Innovative and multicultural work environment: collaborate and learn from the global Top 1% of talent.- Supportive environment with mentorship, promotions, skill development, and diverse growth opportunities.