.WPP IT provides IT services for WPP, the world's largest communications services group. As a creative transformation company, WPP is helping its clients transform the future through extraordinary work. WPP IT is an integral part of that journey and we are proud to provide technology for some of the world's most creative brands.At WPP, technology is at the heart of everything we do, and it is WPP IT's mission to enable everyone to collaborate, create and thrive. WPP IT is undergoing a significant transformation to modernise ways of working, shift to cloud and micro-service-based architectures, drive automation, digitise colleague and client experiences and deliver insight from WPP's petabytes of data.The new Workday Services team provides the post go-live support and enhancement of the Workday solution that replaces some of our core technology and influences our ways of working for many of our colleagues at WPP. This flagship programme will see Workday deployed across our global landscape to address the technology needs of Finance, Projects and our People function - so essentially it touches all of our employees to some degree. The key to this programme is that technology is an enabler for change, it's at the heart of what we do, but it's not all of what we do. The people aspects of this programme are vital to its success. This role will help deliver that success on an ongoing basis for many years to come.Key ResponsibilitiesBecome an expert on Zimit support, eventually building capability to make changes without support from the vendor.Investigate any functionality being released/introduced and collaborate with other functional Workday resources.Maintain expertise on new functionality/features/capabilities in Workday and wider industry/PSA/technology trends.Accountable for maintaining up-to-date process documentation.Provide creative solutions and safeguard global design standards and principles against competing requests for change.Develop enhancements as assigned.Act as SME for Workday PSA Module.Train other members of the team on Workday PSA and associated processes.Skill RequirementsGlobal ERP support experience in a complex organization and ability to manage workload and prioritize effectively to meet customer expectations.Outstanding understanding of professional services processes and systems in a global organisation; Workday PSA experience is a bonus.Ability to accurately collect information to understand and assess clients' needs.Strong ability to inspire and engage with a diverse team and create an inclusive culture across geographical boundaries.Develop trusted relationships with key stakeholders in WPP IT and across the wider WPP business.Creative solutioning and strong problem-solving skills.Excellent interpersonal and communication skills with both technical and non-technical audiences