Workforce Analyst

**Workforce Analyst Responsibilities**
- Efficiency in forecasting and planning, focused on the continuous improvement of KPIs.
- Planning that guarantees a better adherence.
- Standardization and automation of processes and reports.
**Workforce Analyst Job Duties**:

- Maintains and improves call center operations by monitoring agent productivity and queue needs; identifying and resolving problems; preparing and completing action plans; managing system and process improvement.
- Prepares call center performance reports by collecting, analyzing and summarizing data and trends.
- Accomplishes organizational goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
**Workforce Analyst Skills and Qualifications**:

- Process Improvement
- Problem Solving
- Managing Processes
- Attention to detail

**Job Types**: Full-time, Permanent

**Salary**: $20,000.00 - $25,000.00 per month

Application Question(s):

- Good command of Excel

**Experience**:

- Workforce Analyst: 1 year (preferred)

**Language**:

- English (preferred)