Workforce Cap Sr Analyst

Workforce Management & Optimization is an organization designed to optimize people, processes and technology. Our mission is to partner with Citibanamex businesses to improve the customer experience, increase revenue, achieve service objectives and maximize efficiency.Serve as a SME throughout Business initiatives. Provide input/recommendations to the respective budget and financial impacts to the organization. Support both Site and Regional Directors by providing operational recommendations that consider both operational and financial impacts to the Business.**Responsibilities**:- Acts as an expert in an area of workforce management, utilizing that skill across multiple departments within workforce.- Serves as seasoned professional in an area or workforce management, overseeing a segment(s) of workforce management.- Recommends and implements new work procedures.- Addresses and resolves exceptional/unusual situations within Workforce Management.- Partners with the operation team(s) and other departments within workforce.- Mentors lower level analysts.**Qualifications**:- 5-8 years relevant experience- Ability to analyze and present on data trends for operational risk and efficiencies- Workforce, Collections or Contact Center experience**Education**:- Bachelor's/University degree or equivalent experienceThis job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.- **Job Family Group**:Operations - Core- **Job Family**:Workforce Capacity- **Time Type**:Full time- Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.View the **EEO Policy Statement**.View the **Pay Transparency Posting