.Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them.- You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.**Job Track Description**:- Requires formal education and relevant expertise in a professional, sales, or technical area.- Performs technical-based activities.- Contributes to and manages projects.- Uses deductive reasoning to solve problems and make recommendations.- Interfaces with and influences key stakeholders.- Leverages previous knowledge and expertise to achieve results.- Ability to complete work self-guided.- College or university degree required.**General Profile**- Requires knowledge and experience in field.- Uses best practices and knowledge of business to improve products or services.- Solves complex problems and takes a new perspective on existing procedures.- Self-starter, requiring mínimal guidance.- Acts as a resource for colleagues with less experience.**Functional Knowledge**- Requires conceptual expertise of theories, practices, and procedures.**Business Expertise**- Knowledge of best practices and team integration.- Aware of the competition and what differentiates them.**Impact**- Impacts a range of customer, operational, project or service activities.- Works within broad guidelines and policies.**Leadership**- A resource to colleagues with less experience.- Guides small projects with manageable risks and resource requirements.**Problem Solving**- Solves complex problems.- Takes a new perspective on existing solutions.- Exercises judgment based on the review of multiple information sources.**Interpersonal Skills**- Ability to articulate difficult or sensitive information effectively.- Works to build consensus within a team.**Responsibility Statements**- Responsible for WFM delivery and account level quality of one medium-sized program or a few small programs.- Ensures functional support given meets the operational needs of the assigned WFM employees.- Manages the relationship between WFM and operations.- Acts as the primary point of contact for any operational concerns.- Ensures that WFM resources and processes have the correct number of operational resources.- Mentors WFM employees in technical skills and program-specific processes.- Optimizes WFM performance by exposing and addressing improvement opportunities.- Integrates additional operational WFM resources to resolve process challenges.- Performs other duties as assigned.- Complies with all policies and standards