.Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them.
You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
**Job Track Description**:- Requires formal education and relevant expertise in a professional, sales, or technical area.- Performs technical-based activities.- Contributes to and manages projects.- Uses deductive reasoning to solve problems and make recommendations.- Interfaces with and influences key stakeholders.- Leverages previous knowledge and expertise to achieve results.- Ability to complete work self-guided.- College or university degree required.
**General Profile**- Requires knowledge and experience in the field.- Uses best practices and business knowledge to improve products and services.- Solves complex problems and takes a new perspective on existing procedures.- Self-starter, requiring mínimal guidance.- Acts as a resource for colleagues with less experience.
**Functional Knowledge**- Requires conceptual expertise of theories, practices, and procedures.
**Business Expertise**- Uses an understanding of key business drivers to accomplish own work.
**Impact**- Impacts a range of customer, operational, project or service activities within teams.- Works within broad guidelines and policies.
**Leadership**- No supervisory responsibilities.- Provides informal guidance to new team members.
**Problem Solving**- Solves problems based on technical experience and judgment.
**Interpersonal Skills**- Exchanges complex information and ideas effectively.
**Responsibility Statements**- Develops business segment forecasts for capacity and resource planning by reviewing numbers of interactions, processing time, waste, attrition, etc.- Administers a 52-week capacity, staffing, and resource plan to manage up and downscaling of labor and resources.- Communicates directive guidelines for the WFM Schedulers to ensure schedules cover demand forecast while accounting for known constraints, planned events/holidays and business objectives.- Reviews performance, productivity, utilization, and occupancy to uncover trends and improve forecasting and capacity management.- Develops the program hiring strategy along with WFM Business Partner and Operational Leaders.- Coordinates with recruiting and/or operations leadership on the timing and quantity of new hire requisitions.- Performs other duties as assigned.- Complies with all policies and standards