.**Sobre Conduent**: Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.**Descripción del trabajo**:The Real Time Analyst is the person responsible for the centralized tasks of Adherence & Attendance monitoring and managing productivity and attitude of the CSR's for assigned projects or sites. The position is hierarchically located under a Supervisor WFM Shared Production Center.**Job Description**:The purpose of the position is to handle centralized tasks of schedule adherence, attendance and real time productivity.Key task & result areas:- Processing and approval (in consultation with WFM Intraday Management) of tickets and requests within IEX Webstation or any other WFM ticketing tool from operation to WFM regarding (preferred) changes to the published schedule.- Processing attainment exceptions in the schedule of the CSR.- Informs employees and/or supervisors about schedule changes.- Processing and operationalise changes to the schedule, directed and/or initiated by WFM Intraday Management and inform when required the CSRs or Operational Supervisors about these changes- Communicates actual performance & productivity of employee KPIs to operational leaders to promote the achievement of KPI targets.- Performs all other duties as assigned**Social interaction**:The WFM RTA performs various activities in close consultation and collaboration with WFM Intraday Management. Outside the WFM department the WFM RTA collaborate with and has frequent contact with operational management (supervisors) and the CSRs regarding exception codes, productivity and adherence/absenteeism issues and real time schedule change requests.**Job Requirements**- Education requirement _- Preferred: Bachelor's Degree: Business Information Management, Economics, Logistics, Communication or Mathematics- Minimum: Intermediate Vocational Education- Minimum skills to hire: _- Effective operational language proficiency of Business English and any other required languages to perform the job (e.G