.Sobre Conduent:Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them.You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.Descripción del puesto de trabajo:**Job Track Description**:- Performs tasks based on established procedures.- Uses data organizing and coordination skills to perform business support or technical work.- Requires vocational training, certifications, licensures, or equivalent experience.**General Profile**:- Has advanced, specialized expertise within a range of analytical or operational processes.- Completes assignments and facilitates the work of others.- May coordinate assignments beyond work area.- Proposes improvements to processes and methods.- Acts as a lead, coordinating the work of others, but is not a supervisor.- Works autonomously within established procedures.**Functional Knowledge**:- Has developed skills in a range of processes, procedures, and systems.- Acts as a technical expert in some areas.**Business Expertise**:- Understanding of how best teams integrate and work together to achieve company goals.**Impact**:- Impacts a team, by example, through the quality service and information provided.- Suggests enhancements to work procedures and practices to improve efficiency.**Leadership**:- Serves as a team lead.- May allocate work to team members.- **Problem Solving**:- Provides solutions to atypical problems with little or no precedent.**Interpersonal Skills**:- Communicates information and ideas effectively.- Uses tact and diplomacy when dealing with others.**Responsibility Statements**:- Facilitates quantitative project KPIs such as service level so that intraday and intraweek operational KPIs are met and optimized.- Ensures that published schedules appropriately meet organization and project-specific targets (KPIs) within a set policy.- Monitors intraday actuals against forecasted planning parameters and applies corrective actions to address negative deviations.- Re-forecasts planning parameters based on actuals.- Updates intraday schedules to best meet requirements for upcoming intervals.- Records events and incidents that influence forecasts and KPI realization for impact review and future planning.- Accepts and maintains published schedules by adjusting to accommodate changes to available resources or client requirements.- Manages operations across several health plan functions, including plan operations, member/provider services, claims, implementation and grievances/appeals.- Performs other duties as assigned.- Complies with all policies and standards