Workforce Specialist

Tata Consultancy Services is an IT services, consulting and business, ensuring a level of certainty no other firm can match. TCS offers a consulting-Lead, integrated portfolio of IT, BPS, infrastructure, engineering and assurance services. This is delivered through its unique Global Network

We are looking for Workforce Specialist

**Requirements**:

- VBA macros an asset
- Experience with BI, Service Now and Genesys an asset
- Ability to create reports in Excel and forecast results
- Attention to detail and high level of accuracy
- Ability to multi-task, focus and complete reports for extended periods of time
- Previous WFM at a Service Desk environment experience required?

**Tasks**:

- Manage the call volume, daily attendance and program break schedules
- Assist with creation if metrics and targets for services
- Work closely with the operations team to analyze and help improve their delivery processes
- Generate ideas for process and service improvement planning
- Produce daily, biweekly and monthly internal reports
- Use trends and reports to forecast requirements
- Assist with projects and other duties as requested or assigned
- Analytics on ticket data for automation / innovation proposals

We offer:

- Up to 22,000 MXN a month based on experience.
- Above law benefits: Food vouchers, Private medical insurance, Life Insurance, 30 days of Christmas Bonus in December

Tipo de puesto: Tiempo completo

Sueldo: $19,000.00 - $22,500.00 al mes

Horario:

- Fines de semana
- Incluye fines de semana
- Rotativo
- Turno de 8 horas

Prestaciones:

- Seguro de gastos médicos
- Seguro de vida
- Vales de despensa

Lugar de trabajo: Empleo presencial