You have successfully copied the job share URL to clipboard!Job DetailsCountry: MexicoState / Region / Province: MexicoWork Location: Santa Fe - CDMXSkills:IT Service Management, End Point (Desktops, Laptop, Printers, Mobile Devices) Administration, Infrastructure-Server Administration, DNS, Network Management, IP Addressing, Scope lease and reservation - DHCP AdministrationCompany: InfosysRequisition ID: 123961BRJob Description:Position: Infrastructure – EUC TechnicianRole: Technical SMEAcademic Background: Bachelor of Engineering / Technology / ScienceOverall Experience: 3+ yearsInterviews Required:1st level - Infosys Mx team2nd level - Diego CuevasMinimum Qualifications:3+ years of experience supporting Microsoft systems (Windows 7, 8.1, 10) in IT Infrastructure function.Knowledge of Microsoft desktop operating systems.Knowledge of PC hardware architecture.Knowledge of typical desktop applications (i.E., MS Office, virus scan, Ghost, etc.).Hands-on experience in SCCM environment and OS deployment, patching, updates, application deployment.Solid understanding of TCP/IP, DNS, DHCP, and other network fundamentals.Good understanding of other IT disciplines (i.E., Messaging, Server operations, etc.).Understanding of Microsoft Active Directory, Patch management, DHCP, and DNS.Understanding of user profile management.Proven Customer Service skills.Excellent written and oral communication skills.Experience in scripting languages like PowerShell.Technical Skills (Required - Nice to Have):Awareness of latest technologies and trends.Knowledge of agile methodologies.Ability to identify and instill industry best practices.Language Skills Needed: EnglishSoft Skills:Create deep client impact.Execution excellence.Responsibilities:Point of Contact for IT Incidents and update Client on ETA /Resolution/Workaround.Point of Contact for IT Teams and Vendors at client and Infosys.Coordinate with IT teams for Incident resolution and Project Implementations.Manage IT Service Delivery at onshore Locations.Coordinate with Offshore IT Team.Monitor KPI for Incident, Problem and Change Management and provide Client feedback to Offshore Team.Work with PMO on short/long term IT Project implementations.Coordinate with 3rd party vendor/contractors on IT System upgrade/break fix/new installations.Vendor Contract and License Management.Implement Service improvement and Transformation initiatives.Work Mode: Hybrid work mode; presence in the office for at least 60% of the workdays every week.About Us:Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey.#J-18808-Ljbffr
