Job Title: EUC TechnicianLocation: Santa Fe - CDMXInterviews Required:1st Level - Infosys Mx team2nd Level - Diego CuevasAcademic Background: Bachelor of Engineering / Technology / ScienceOverall Experience: 3+ yearsTechnical Skills (Required - Must have):3+ years of experience supporting Microsoft systems (Windows 7, 8, 10) in IT Infrastructure function.Knowledge of Microsoft desktop operating systems.Knowledge of PC hardware architecture.Knowledge of typical desktop applications (i.E., MS Office, virus scan, Ghost, etc.).Hands-on experience in SCCM environment and OS deployment, patching, updates, application deployment.A solid understanding of TCP/IP, DNS, DHCP, and other network fundamentals.Good understanding of other IT disciplines (i.E., Messaging, Server operations, etc.).Good understanding of Microsoft Active Directory, Patch management, DHCP, and DNS.Good understanding of user profile management.Proven Customer Service skills.Excellent written and oral communication skills.Experience in scripting languages like PowerShell.Technical Skills (Required - Nice to have):Awareness of latest technologies and trends.Knowledge of agile methodologies.Ability to identify and instill industry best practices.Soft Skills:Create deep client impact.Execution excellence.Role Responsibilities:Point of Contact for IT Incidents and update Client on ETA/Resolution/Workaround.Point of Contact for IT Teams and Vendors at client and Infosys.Point of Contact for future Infrastructure Enhancement and requirement gathering.Coordinate with IT teams at client environment for Incident resolution and Project Implementations.Manage IT Service Delivery at onshore Locations.Coordinate with Offshore IT Team.Monitor KPI for Incident, Problem, and Change Management and provide Client feedback to Offshore Team.Work with PMO on short/long term IT Project implementations.Work with Delivery SPOCs and client Business users on IT requirements.Coordination with 3rd party vendor/contractors on IT System upgrade/break fix/new installations.Vendor Contract and License Management.Implement Service improvement and Transformation initiatives.#J-18808-Ljbffr