.WorldStrides is the global leader in educational travel and experiential learning. The company was founded in 1967 to provide middle school travel programs to Washington, D.C., and has grown to provide a wide range of programs for more than 550,000 students annually to over 100 countries around the world. WorldStrides offers experiential learning programs in educational travel, performing arts, language immersion, career exploration, service-learning, study abroad, and sports. Each of these experiences helps students to see beyond the classroom and to see the world – and themselves – in new ways.Job DescriptionThe WorldAssist (WA) Coordinator is responsible for the consistent execution of efficient and cost-effective resolutions of our groups' on-program (tour) issues. In doing so, the WA Coordinator provides empathic and "low effort" experiences for our customers, field staff, operations, and account management stakeholders.Utilizes their knowledge of WorldStrides products, policies, work flows, and platforms to perform with a quantifiable bias towards quality, productivity, and effectivity. He/she leverages multiple technologies and platforms to facilitate resolutions across a variety of operational and health/safety-related issues. The success of those resolutions directly contributes to the team's service and performance objectives.WorldAssist Coordinator ResponsibilitiesContributes to a global, distributed team supporting WorldStrides' global travel in a 24/7/365 model.Facilitate, negotiate, and deploy "win / win" outcomes in a fast-paced, resolution-oriented environment.Collaborates, communicates, and works across multiple functions to efficiently manage and effectively deploy issue resolutions.Location(s)Merida, Yucatan, MexicoWork PerksTeam Member Discount ProgramMexican Law benefits since day oneMedical and life insurance.Food vouchersAdditional PTOWorldStrides CommitmentWorldStrides, a global organization, is committed to educate and serve communities worldwide. Our commitment is fueled by the passion of our team members and partners to make experiential learning accessible, while also being socially, environmentally, and ethically responsible. Together, we accomplish this by investing in initiatives to promote inclusion, diversity, and sustainability.Equal Opportunity EmployerAs an Equal Opportunity Employer, WorldStrides is committed to building a diverse workforce, supported by an environment that promotes inclusion and belonging. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.Minimum QualificationsProven Business & Customer-facing Oral and Written Communication Proficiencies. Fluent in English OR English as a Second Language Required