Nu was born in 2013 with the mission to fight complexity to empower people in their daily lives by reinventing financial services. We are one of the world's largest digital banking platforms, serving millions of customers across Brazil, Mexico, and Colombia. For more information, visit our institutional page here.Our XForce in MexicoYou will have the opportunity to help reinforce Nubank's culture in another country, provide the best onboarding experience for the local xpeers, and ensure they learn Nubank's way of delighting and assisting customers. You will help the local team implement the customer excellence structure and be part of building an amazing local company that will bring a financial revolution in Mexico just like we are doing in Brazil.Building a strong and diverse team is one of our most precious values; therefore, your work will be decisive for our success in developing the Customer Experience Chapter in a different country.Our Xforces push the envelope when it comes to leadership, leading by example, adopting new concepts, training, engaging people by purpose, and building a high-trust environment. The most common activities for this position are:Proactively help in tasks related to customer excellence.Map out local processes and work on intuitive and clear training material for the xpeers.Onboard the team focusing on processes/technical aspects but also rich in Nubank's and Xpeer's culture.Help with adjustments, headcount model, dimensioning, quality/CSAT monitoring.Roll up your sleeves and do the work that needs to be done, even when not related to customer excellence.Proactively give constructive feedback (product, tooling, customer perception, communication).Help shape up the first xpeers (performance, providing actionable feedback).Manipulate and analyze data to make decisions (spreadsheet, graphics, dashboards, etc).Inspire and engage people towards business objectives.Manage a family of 15+ xpeers.Requirements:Advanced English.Proven ability to act as a people manager and possess technical/process skills.Great people skills - good listener, great communication, enjoys engaging in discussions with people from diverse backgrounds and cultures.Solid analytical & multi-tasking skills.Attention to detail, data management & results-oriented.Alignment with Nubank's values.Benefits:Chance of earning equity at Nu.Extended maternity and paternity leaves.Health and life insurance.Dental and Vision Insurance.NuCare - Our mental health and wellness assistance program.Nucleo - Our learning platform of courses.Holiday Bonus ("Aguinaldo") of 30 days of pay per year.17 days of paid vacation with a 25% vacation bonus.Food card.Work-from-home allowance.Parental consultancy.Our Nu Way of WorkingOur work model is hybrid and has cycles that can be from two to three months according to the business of expertise. For every eight or twelve weeks of remote work, one will be at the office.#J-18808-Ljbffr