Zendesk Specialist

¿Como funciona el proceso? 1.Completa tu perfil en nuestra página. 2.Espera a que una empresa te invite a su proceso, no necesitas postularte como en los portales tradicionales 3.Crear una cuenta es totalmente gratuita, además te da acceso a varias herramientas, para crear tu CV o acceso a material para capacitarte 4.Si ya tienes cuenta, simplemente entrar a nuestra página y actualiza tu perfil.Sobre esta posición.**Responsibilities**:Product launches without specific complexity. Clones of existing triggers/configurations. Own and drive the Zendesk priority roadmap:Provide thought leadership on platform developmentsand identify innovations/new capabilities that meet company's long-term needs. Configure, maintain and restructure the Zendesk infrastructure for multiple lines of business and different user types to ensure it is constantly optimized for our teams and customers. Optimize ticket automation and routing efforts by creating effective workflows in Zendesk in partnership with key business stakeholders. Work with the team to ensure all customer Importante empresa tools (ie:Hubspot, Bofe) are optimized and scalable for our growth. Maintain expert-level understanding of all Zendesk features and manage deployments, internal testing, and rollout of changes across all teams. Serve as the liaison to Zendesk for technical issues and invoices.**Requirements**:+3 years of Importante empresa working with Zendesk. Understand and build Zendesk dashboards to measure efficiency and client satisfaction.4191